Commitment to Impartiality, Independence and Integrity

Our top management is committed and responsible to impartiality and makes this impartiality statement publicly available.

Our employees who evaluate products or management systems for certification purposes must not engage in consultation or technical advice for these. Accreditation standards apply strict prohibitions, e.g. in case that products are tested by bodies (Customers or agents representing Customers) who have been involved with design, manufacturing or sale of the products.

In order to safeguard our professional reputation as Arsenal Testhouse, we expect our employees and external personnel to act ethically and impartially in the longterm interest of our company and society. We require personnel, internal and external, to reveal any situation known to them that may expose them or our company to a conflict of interests. Our accreditation bodies shall use this information to identify threats to impartiality raised by the activities of such personnel or by the organizations that employ them. We shall not use personnel, internal or external, or buy products/services from direct Clients, until we can demonstrate that the risks or threats to impartiality are reduced to an acceptable level.

Thomas Sumberger
CEO of Arsenal Testhouse

Compliance and Ethics

Arsenal Testhouse commits to a Code of Conduct

At Arsenal Testhouse, we are convinced that the use of principles and value-driven management practises achieve more efficient and competitive results, thereby ensuring profitable and sustainable growth.

The Arsenal Testhouse corporate reputation is one of our group’s most valuable assets and a key component in service developments. Impartiality, independence and integrity are therefore the cornerstones of our Code of Conduct.

All of these values are shared and endorsed by our team, so reinforcing our company’s unity and cohesion, which will in turn help us achieve our strategy of sustainable and profitable growth.

In 2020, the Code of Conduct was reviewed and formulated. The launch of our new Code of Conduct is supported by an extensive implementation programme to ensure that all employees have read and understood it;

Download our Code of Conduct

Register your complaint

Arsenal Testhouse helps you to resolve your complaints in a timely manner.